At RiveMonde we aim to make paying for your order simple, transparent and secure. This policy explains which payment methods we accept, exactly what you will be charged, and how your financial information is protected.
Accepted Payment Methods
We accept the following at checkout:
- Visa
- Mastercard
- American Express
- Other card networks supported in your country, such as Discover, Diners Club, Maestro and UnionPay
- Shop Pay
- Apple Pay
- Google Pay
- Klarna, where available
The payment methods available to you depend on your country, your device and your bank. The full list of methods you can use is always shown at checkout.
Currency
Prices are displayed and charged in your local currency, based on your delivery country:
- United Kingdom: GBP (£)
- United States: USD ($)
- Canada: CAD ($)
You are charged in the currency shown to you at checkout.
Taxes, Duties and Import Charges
The price you see is the price you pay. No taxes or fees are added at checkout, and there are no import duties, customs charges or taxes to pay on delivery, whether you are in the United Kingdom, the United States or Canada.
The total you pay at checkout is the final amount. You will not receive any further bill from the carrier, from customs, or from us when your parcel is delivered. If you are ever asked to pay an additional charge on delivery, contact us at contact@rivemonde.com and we will resolve it and reimburse you.
No Hidden Charges
Shipping is free on every order. We do not add handling fees, transaction fees, packaging charges, surcharges or platform costs of any kind. The total presented before you confirm your order is the final sum payable to RiveMonde.
Please note that your own bank or card issuer may apply its own charges for international transactions or currency conversion. These charges are set by your provider, not by us, and we have no visibility of or control over them. If you are unsure, please check with your bank before ordering.
Buy Now, Pay Later
Where available for your country and order, you may be able to pay with Klarna. Availability depends on eligibility and approval by the provider. The payment schedule and any terms are set by the provider and are shown to you before you confirm your order.
Payment Processing and Security
All transactions on rivemonde.com are processed securely through Shopify Payments.
RiveMonde does not store, access or retain your full payment card details at any point. This information is handled directly by our payment processor under their own security protocols. All communications with our site are protected using industry-standard SSL/TLS encryption.
Shopify Payments is certified to PCI DSS Level 1, the highest level of certification available in the payments industry.
Payment Authorisation
Your payment is authorised at the time you place your order. Placing an order constitutes an offer to purchase; a contract of sale is formed only when we confirm dispatch. If we are unable to fulfil your order for any reason — such as stock unavailability or a pricing error — we will cancel it and refund you in full.
By submitting an order you confirm that the payment details provided are yours and that you are authorised to use them. We may carry out routine verification checks on orders to protect both you and us against fraudulent transactions.
Declined Payments
If a payment is declined, your order cannot be processed. Please check the details you entered, or try an alternative payment method. If the issue persists, contact your bank or payment provider directly — they can see the reason for the decline, and we cannot. You are never charged for a transaction that fails.
Refunds
Refunds are always issued to the original payment method used at checkout. Approved refunds are processed within 7 business days of our receiving and inspecting your return, and cover the full price you paid for the returned items. As shipping is free, there is no shipping charge to refund.
Once we have issued a refund, your bank or card provider may take a further 3–10 business days to show the credit on your statement. For full details of how returns work, please see our Refund Policy.
Need Assistance?
We are happy to help with any question about payments.
- Email: contact@rivemonde.com — we reply within 1–2 business days
- Phone: +44 7429 916675
- Customer Service Hours: Monday–Friday, 10:00 AM–5:00 PM UK time
You can also reach us directly using our Contact Form.