ORDERS & SHIPPING
All orders are processed within 1–4 business days. Delivery then takes approximately 6–10 business days after dispatch, so most orders arrive within 7–14 business days in total. For full details, please visit our Shipping Policy.
We ship to the United Kingdom, the United States and Canada. Prices are shown and charged in your local currency: GBP, USD or CAD. We are not able to deliver to other countries at this time.
Shipping is free on every order to the UK, the US and Canada, with no minimum spend. There are no handling fees or other surcharges. The total shown at checkout is the total you pay.
No. The price you see is the price you pay. No taxes or fees are added at checkout, and you will not receive any further bill from the carrier or from customs when your parcel arrives. If you are ever asked to pay a charge on delivery, contact us at contact@rivemonde.com and we will resolve it and reimburse you.
Once dispatched, you will receive a confirmation email with your tracking number. You can also check your shipment status at any time on our Track Your Order Page.
Orders can only be cancelled before they have been dispatched. If you need to cancel, please contact us at contact@rivemonde.com with your order number as soon as possible. Once your order has been shipped, it cannot be cancelled, but you may return it in accordance with our Return and Refund Policy.
If your order has not arrived within 15 business days of dispatch, contact us at contact@rivemonde.com with your order number. We will investigate with the carrier, and you can choose a free replacement or a full refund.
Returns & Exchanges
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. Return shipping costs are the responsibility of the customer, unless the product is defective or does not match the description. For complete terms and conditions, please visit our Return and Refund Policy.
Send an email to contact@rivemonde.com or use our Contact Form, providing your order number and reason for return. After verification, we will send you return instructions and the return address by email. You will then have 14 days from receiving our instructions to dispatch the item.
We do not offer direct exchanges. If you would like a different size or colour, please return the original item following the procedure outlined in our Return and Refund Policy and place a new order for your preferred item.
Once we receive and inspect your return, a confirmation email will be sent to you. If the item meets our return conditions, a full refund will be issued within 7 working days to your original payment method. Refund processing times may vary depending on your bank or payment provider.
Yes. The only items that cannot be returned are gift cards and items clearly marked "Final Sale" on the product page at the time of purchase. These exclusions never apply to faulty, damaged or incorrect items.
Contact us within 14 days of delivery with your order number and a photo of the parcel and the item. We will send a replacement at no cost or give you a full refund, whichever you prefer, and you won't pay any return postage.
Contact
You can email us at contact@rivemonde.com or call us at +44 7429 916675. Our team is available Monday to Friday, 10:00 – 17:00 (UK time). You can also send a message directly through our Contact Form.
We aim to respond to all enquiries within 1–2 business days during our operating hours, Monday to Friday, 10:00 – 17:00 (UK time).