Shipping policy

This Shipping Policy explains where RiveMonde delivers, what delivery costs, how long it takes, and what happens with taxes and duties. There are no costs beyond what you see at checkout.

Where We Deliver

We currently ship to:

  • United Kingdom
  • United States
  • Canada

Prices are displayed and charged in your local currency based on your delivery country: GBP (£) for the United Kingdom, USD ($) for the United States and CAD ($) for Canada. We are not able to deliver to other countries at this time.

Shipping Costs

Shipping is free on every order to the United Kingdom, the United States and Canada. There is no minimum purchase value required to qualify.

We do not add handling fees, packaging charges, fuel surcharges or any other fee that is not shown to you before you confirm your order. The total displayed at checkout is the total you pay.

Order Processing Time

Each order is prepared and dispatched within 1–4 business days. Business days are Monday to Friday and exclude public holidays. Orders placed after 5:00 PM UK time begin processing on the following business day.

Delivery Time

Once your order has been dispatched, delivery takes approximately 6–10 business days to the United Kingdom, the United States and Canada.

Total time from placing your order to receiving it is therefore approximately 7–14 business days. These timeframes are estimates. Actual delivery can vary with carrier schedules, customs processing and local conditions.

If we become aware that your order cannot be dispatched within the processing time stated above, we will contact you by email with an updated timeframe, and you may cancel your order for a full refund.

Duties, Import Taxes and Customs Charges

The price you see is the price you pay. No taxes or fees are added at checkout, and there are no import duties, customs charges or taxes to pay when your parcel is delivered. This applies to every country we ship to: the United Kingdom, the United States and Canada.

The amount you pay when you place your order is the final amount. You will not receive any further bill from the carrier, from customs, or from us when your parcel is delivered.

If you are ever asked to pay an additional charge on delivery, contact us immediately at contact@rivemonde.com and we will resolve it and reimburse you.

Tracking Your Order

Every order ships with tracking. You will receive:

  • An order confirmation email as soon as you place your order
  • A dispatch email containing your tracking number and a tracking link
  • Further delivery updates as provided by the carrier

You can also check your order status at any time on our Track Your Order page.

Damaged, Missing or Incorrect Items

If your order arrives damaged, incomplete, or is not what you ordered, contact us at contact@rivemonde.com within 14 days of delivery. Please include your order number and a photograph of the parcel and the item concerned.

We will send a replacement at no cost to you, or issue a full refund — whichever you prefer. You will not be asked to pay return postage in these circumstances.

Delayed or Lost Parcels

If your order has not arrived within 15 business days of dispatch, please contact us with your order number. We will investigate with the carrier on your behalf, and you can choose either a free replacement or a full refund.

Delivery Address Accuracy

Please check your delivery address carefully before completing your order. We can amend an address only before dispatch, so contact us as soon as possible if you notice an error.

Parcels returned to us because of an incorrect or incomplete address will be refunded in full, or re-sent once the correct address is confirmed.

Contact Us

If you have any questions about delivery or your order, please get in touch.

  • Email: contact@rivemonde.com — we reply to all emails within 1–2 business days
  • Phone: +44 7429 916675
  • Customer Service Hours: Monday–Friday, 10:00 AM–5:00 PM UK time

You can also reach us directly using our Contact Form.