Privacy policy

This Privacy Policy explains how RiveMonde ("we", "us", "our") collects, uses, discloses and protects your personal information when you visit rivemonde.com or buy from us. It applies to customers in the United Kingdom, the United States and Canada.

Personal Information We Collect

Depending on how you interact with our website, we may collect:

  • Identity information: your name.
  • Contact details: your email address, phone number and delivery address.
  • Order information: the products you buy, order history and transaction details.
  • Payment information: full card details are handled securely by our payment processors. We do not store full payment card data ourselves.
  • Technical data: IP address, browser type and device information, which help us keep the website working properly.
  • Usage data: how you browse and interact with our website.

How We Use Your Information

  • To process your order: from checkout through to delivery.
  • To arrange international delivery: preparing the shipping and customs documentation your order needs.
  • To provide support: responding to your questions and requests.
  • To manage transactions: payments, refunds and returns.
  • To improve our website: keeping it easy to use, secure and reliable.
  • To communicate with you: sending updates about new arrivals and offers, only where you have agreed to receive them.
  • To advertise: showing relevant ads on platforms such as Google and Meta, as described in "Cookies and Advertising" below.
  • To meet legal obligations: including tax, customs and accounting requirements.
  • To prevent fraud: protecting both you and RiveMonde.

Legal Bases for Processing (United Kingdom)

If you are in the United Kingdom, we process your personal data under UK data protection law on the following grounds:

  • Performance of a contract: to process your order, arrange delivery or handle a return.
  • Legal obligation: where we must process data to comply with tax, customs or accounting law.
  • Legitimate interests: operating and improving our business and website, and keeping our platform secure, provided this does not override your rights.
  • Consent: for marketing communications and non-essential cookies. You can withdraw consent at any time.

Payments

Payments made through our website are processed securely by Shopify Payments and other Shopify-supported payment providers. We do not store full payment card details. Payment information is handled directly by the payment processor in accordance with their own privacy and security policies.

Our Use of Shopify

Our store is hosted on Shopify. Your data is stored and processed through Shopify's systems, which operate in accordance with the Shopify Privacy Policy and Shopify Terms of Service.

Cookies and Advertising

We use cookies and similar technologies to operate our website and improve your experience:

  • Essential cookies for security, your shopping cart and checkout.
  • Analytics cookies to understand site traffic and how our website is used.
  • Marketing cookies to measure and personalise advertising on platforms such as Google Ads and Meta Ads.

Shopify may also place cookies needed for store operation, analytics and checkout. You can manage non-essential cookies through our cookie preferences, where shown in your region, and through your browser settings.

Sale and Sharing of Personal Information

We do not sell your personal information for money, and we do not rent it.

Like most online stores, we use advertising partners such as Google and Meta to show you relevant ads. Under some US state privacy laws, including California's, this may be treated as "sharing" personal information for targeted advertising. If you are a US resident, you can opt out at any time by emailing contact@rivemonde.com with the subject line "Do Not Sell or Share".

Who We Share Information With

We share personal information only where necessary, with:

  • Shopify and the service providers that power our website and services
  • Payment processors that handle your transactions securely
  • Delivery partners and customs authorities, so your order can be shipped and cleared for import
  • Email marketing and analytics providers
  • Advertising platforms, as described above
  • Legal or regulatory authorities, where required by law or to prevent fraud

International Data Transfers

Your personal information may be processed in the United Kingdom, the United States, Canada, the European Economic Area and other countries where our service providers operate. Where data is transferred outside your country of residence, we rely on appropriate safeguards, such as the UK International Data Transfer Agreement, Standard Contractual Clauses or an applicable adequacy decision.

Data Retention

We keep personal information only for as long as necessary to fulfil the purposes described in this policy and to meet legal, tax, customs, accounting and reporting requirements. Order and transaction records may be kept for up to seven years for these reasons.

Your Rights

Depending on where you live, you have rights over your personal information. These may include the right to access it, correct it, delete it, object to or restrict its use, receive a portable copy, and withdraw consent.

  • United Kingdom: You have the rights set out in the UK GDPR. You may also complain to the Information Commissioner's Office (ICO).
  • United States: If you live in California or another US state with a consumer privacy law, you may have the right to know what personal information we collect, to access, correct and delete it, and to opt out of its sale or sharing for targeted advertising. You may use an authorised agent to make a request on your behalf, and if we decline your request you may ask us to reconsider. We will never discriminate against you for exercising these rights.
  • Canada: Your personal information is handled in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. You may complain to the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on a request. We aim to respond within 30 days, and always within the timeframe required by the law that applies to you.

Data Security

We use technical and organisational measures, including secure HTTPS connections and SSL/TLS encryption, to protect personal information against unauthorised access, loss, misuse or disclosure.

Children's Privacy

Our website is not directed at children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be published on this page.

Contact Us

If you have any questions about this policy or would like to exercise your rights, please contact us.

  • Email: contact@rivemonde.com
  • Phone: +44 7429 916675
  • Customer Service Hours: Monday–Friday, 10:00 AM–5:00 PM UK time

You can also reach us directly using our Contact Form.