Payment Policy

Payment Policy

This Payment Policy explains the payment methods, processing, and security measures for purchases made through the Rivemonde website. Rivemonde is owned and operated by CLONICORE LIMITED (Company Number: 16264861), registered at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

Accepted payment methods

We accept the following payment methods at checkout:

  • Visa
  • Mastercard
  • American Express (AMEX)
  • Maestro
  • Discover
  • Diners Club
  • UnionPay
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Klarna (Pay Later / Pay in 3 instalments)

Payment method availability may vary depending on your region and issuing bank.

Payment processing

All payments are processed securely through Shopify Payments. Rivemonde does not store, access, or retain full payment card details at any time. Payment information is handled directly by the payment processor in accordance with their own privacy and security policies.

Pricing and charges

All prices displayed on our website are shown in the applicable currency and include VAT where required. The total amount charged at checkout is the final amount — there are no hidden fees, additional transaction charges, or platform fees applied by Rivemonde.

Instalment payments

If you choose to pay using Klarna or Shop Pay instalments, the payment terms and schedule will be clearly displayed at checkout before you confirm your order. Instalment options are subject to eligibility and approval by the respective payment provider. No interest is charged when payments are made on time, as outlined by the provider's terms.

Payment security

The security of your personal and financial data is a priority. All transactions are protected by SSL/TLS encryption and processed through a PCI DSS Level 1 certified platform. Our systems are regularly updated to comply with applicable international security standards and UK regulations.

Failed or declined payments

If a payment is declined, your order will not be processed. Please verify your payment details and try again, or use an alternative payment method. If the issue persists, contact your bank or payment provider. You will not be charged for a failed transaction.

Refunds

Approved refunds are credited to the original payment method used at checkout. Refund processing times may vary depending on your bank or payment provider. For full details on refunds, please refer to our Return and Refund Policy.

Questions and assistance

If you have any questions about payments, please contact us.

  • Email: contact@rivemonde.com
  • Phone: +44 7429 916675
  • Customer service hours: Monday to Friday, 10:00 AM – 17:00 PM (GMT)
  • Contact Form