Shipping policy

This Shipping Policy explains how orders are processed, shipped, and delivered for purchases made through the Rivemonde website. Rivemonde is owned and operated by CLONICORE LIMITED (Company Number: 16264861), registered at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

Delivery areas

We currently ship throughout the United Kingdom only. Orders cannot be placed from or shipped to addresses outside the United Kingdom at this time.

Processing times

Orders are processed within 1 to 4 business days, Monday to Friday, excluding UK bank holidays. Orders placed after 5:00 PM (GMT) will be processed on the next working day.

Delivery times

Once dispatched, estimated delivery is 6 to 10 business days, depending on the destination and logistical conditions. Deliveries take place Monday to Friday, excluding UK bank holidays.

Shipping costs

Shipping is free on all orders within the United Kingdom. There is no minimum purchase requirement. There are no hidden fees or additional charges at checkout.

Order tracking and notifications

Every order includes tracking. You will receive the following communications by email:

  • Order confirmation — sent automatically when your order is placed
  • Dispatch notification — sent when your order is shipped, including a tracking number and tracking link
  • Delivery updates — carrier notifications where available

Packaging

All orders are carefully packaged by hand using eco-friendly and sustainable materials. Every parcel is insured against loss or damage during transit.

Delivery issues, missing or damaged items

If you receive a missing, incorrect, or damaged item, please contact our customer service team within 48 hours of delivery. To help us process your request, please attach a photo of the parcel and the affected product.

We will offer one of the following resolutions:

  • Free re-dispatch of the affected item
  • A partial or full refund
  • A credit note valid on your next order

Undelivered orders

If your order has not been delivered within 15 working days from the date of dispatch, you may cancel the order and receive a full refund. Please contact us at contact@rivemonde.com with your order number so we can investigate and resolve the issue.

Questions and assistance

If you have any questions about shipping or delivery, please contact us.

  • Email: contact@rivemonde.com
  • Phone: +44 7429 916675
  • Customer service hours: Monday – Friday: 10:00 – 17:00 (GMT)
  • Contact Form

Rivemonde is operated by CLONICORE LIMITED, a company registered in England and Wales. All orders are fulfilled and shipped from within our logistics network to United Kingdom addresses only.