Terms of service

These Terms of Service govern your use of the Rivemonde website and services. Rivemonde is owned and operated by CLONICORE LIMITED (Company Number: 16264861), registered at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

Contact information

Acceptance of terms

By accessing or using this website, placing an order, or interacting with our services, you agree to be bound by these Terms of Service. If you do not agree, you must not use the website or purchase from Rivemonde.

Eligibility

You must be at least 18 years old, or have permission from a parent or legal guardian, to use this website and place orders. By using this website, you confirm that you meet this requirement.

Products and information

We sell clothing and accessories within the United Kingdom. Product descriptions, images, pricing, and availability are provided for informational purposes and may be updated or corrected at any time without prior notice.

Orders and contract formation

When you place an order, you are making an offer to purchase products. An order is not accepted until we confirm dispatch. We reserve the right to refuse or cancel any order for reasons including product availability, pricing errors, or suspected misuse.

Pricing, taxes, and shipping

All prices are shown in the applicable currency and include VAT where required. If a pricing error occurs, we will cancel the order and issue a refund or contact you for confirmation.

Payment

Payments are processed securely through Shopify-supported payment providers. Rivemonde does not store full payment card details. By completing a transaction, you confirm that you are authorised to use the selected payment method.

Delivery

Delivery timeframes are estimates and may vary due to factors beyond our control. Ownership and risk of loss pass to you upon delivery to the provided address. If your order is not delivered within 15 working days from the date of dispatch, you may cancel the order without penalty.

Cancellations, returns, and refunds

Orders can only be cancelled before dispatch. Returns are accepted within 30 days after delivery, subject to conditions outlined in our Return and Refund Policy. Returned products must be in their original condition. Approved refunds are processed within 7 working days after receipt and inspection.

User responsibilities

You agree to provide accurate and complete information when placing orders or contacting us. You must not misuse the website, interfere with its operation, or attempt unauthorised access. Violation of these terms may result in account suspension or legal action.

Intellectual property

All website content, including text, images, logos, and design elements, is owned by or licensed to CLONICORE LIMITED. You may not copy, reproduce, or distribute content without prior written permission.

Third-party services

This website is hosted on Shopify. Certain features may rely on third-party services. We are not responsible for third-party platforms, services, or content.

Limitation of liability

To the extent permitted by UK law, CLONICORE LIMITED shall not be liable for indirect or consequential losses arising from the use of this website or products purchased through it. Nothing in these Terms limits liability that cannot be excluded under law.

Force majeure

We are not liable for non-performance due to circumstances beyond our control, including but not limited to natural disasters, war, government action, or cyberattacks. If such conditions last longer than 30 days, both parties may cancel the order without further obligations.

Privacy and data protection

Your personal data is processed in accordance with applicable data protection laws. For more information on how we collect, use, and protect your data, please review our Privacy Policy.

Indemnification

You agree to indemnify and hold Rivemonde harmless from claims arising from your misuse of the website or breach of these Terms of Service.

Governing law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to these terms

We may update these Terms of Service from time to time. Continued use of the website after changes indicates acceptance of the revised terms.